Terrible Service

For the last 6 weeks, i have been trying to get Fibre installed. Call centre agents keeps on escalating and promises to call back or told to wait 24-48hrs, nothing has happened. It appears my account is not active, Technician was booked by the agent last week to arrive today at 9am still nothing. Can you please just do me one thing, kindly cancel my fibre application. Furthermore I will not be giving my 1 months notice and nothing will be paid, because nothing has been delivered according to your confirmation that fibre will be installed within 7-14 days. Its OK just be honest with prospective clients, we dont want your business and cannot help you go find another ISP, that simple.