Terrible service

Terrible service. Whatsapp line you wait 5 hours before someone answers you back then they still lack the proper tools to assist never have your information at hand. Call center you never get through wait on the line for almost 30 minutes just for Noone to answer. I queried last month (Feb) why my account wasn't debited only for the lady to tell me on WhatsApp they double debited me in Jan (without my consent) so Therefor no debit in Feb. Only for them to double debit me now again in March. Now that I want to query this I get no answer