Terrible service and Technical Support not available

This past weekend I have observed that your communication system appears to be down, as I have only received automated replies. Today marks the six days without any communication regarding the reason for this outage. The client zone, which is advised as the quickest solution with a 60-minute turnaround time, has not been helpful. It does not provide a method to load and confirm proof of payments that the accounts have not picked up. Consequently, the system has not recognized two payments I made on September 2nd and September 16th, 2024, leading to the disconnection of my service. This is the second time I`m having this issue of which I had to call into account to review system and confirm. Despite making 20 calls and emails, I have been unable to reach anyone for assistance, nor have I received any response from a consultant on all communication platforms. This situation is extremely frustrating and reflects a lack of consideration for client service.