Terrible service and suspension yet account is paid up

My wifi was suspended even though payment was made on the 27th August. I've logged tickets and sent emails as well as tried to chat to their robot AI on WhatsApp but no assistance. I'm losing revenue and my job is on the line because I rely on the internet! I'm sitting on a call over an hour now wasting airtime and nobody is answering. This is the worse customer service ever. Just suspended yet my account is up to date. I need to be compensated for my work loss as well as my airtime for this error on Supersonics side!!