CL
Charles L
1 reviews | Active since Feb 2013
16 Apr 2020, 15:20
Terrible service and no internet.
Having issues again with supersonic. This is outrageous. Internet keeps going offline and has happened over 20 times in 1 day. talking to their agents even over whatsapp is a waste of time because they take ages to reply to a customer. if you are busy with a customer over a chat. complete and make sure the customer is satisfied and not ignoring him for nearly 2 hour or more before getting back to him. this is really horrible service and i demand results im not paying internet just to have it offline 24/7. Either sort this out or sign me off from supersonic where i then go look for more worthy service provider that is willing to help a person....
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Replies (2)
Supersonic 's replyOfficial
16 Apr 2020, 17:25Hello Charles,
Sorry to see that you have had a negative experience. An agent will be in touch ASAP to assist.
Regards,
Sandra
Sorry to see that you have had a negative experience. An agent will be in touch ASAP to assist.
Regards,
Sandra
Supersonic 's reply16 Apr 2020, 17:25
Official
Hello Charles,
Sorry to see that you have had a negative experience. An agent will be in touch ASAP to assist.
Regards,
Sandra
Sorry to see that you have had a negative experience. An agent will be in touch ASAP to assist.
Regards,
Sandra
CL
Charles L's updateReviewer Update
16 Apr 2020, 18:52I always get this reply of an agent will contact me. When???????????
Its already 18:47 no one contacted me.
Even on hallo peter you give bad service.
Internet is going offline constantly this is probably the 30th time it went offline that i tried to reset it to get it working again.
all i want is my internet working and if that's not going to happen then happy Covid 19 to you no payment will be made for internet and i will get the consumer act involved and cancel all items with you and get a better service provider. think Telkom is giving better service than you!!!!!
Its already 18:47 no one contacted me.
Even on hallo peter you give bad service.
Internet is going offline constantly this is probably the 30th time it went offline that i tried to reset it to get it working again.
all i want is my internet working and if that's not going to happen then happy Covid 19 to you no payment will be made for internet and i will get the consumer act involved and cancel all items with you and get a better service provider. think Telkom is giving better service than you!!!!!
CL
Charles L's update16 Apr 2020, 18:52
Reviewer Update
I always get this reply of an agent will contact me. When???????????
Its already 18:47 no one contacted me.
Even on hallo peter you give bad service.
Internet is going offline constantly this is probably the 30th time it went offline that i tried to reset it to get it working again.
all i want is my internet working and if that's not going to happen then happy Covid 19 to you no payment will be made for internet and i will get the consumer act involved and cancel all items with you and get a better service provider. think Telkom is giving better service than you!!!!!
Its already 18:47 no one contacted me.
Even on hallo peter you give bad service.
Internet is going offline constantly this is probably the 30th time it went offline that i tried to reset it to get it working again.
all i want is my internet working and if that's not going to happen then happy Covid 19 to you no payment will be made for internet and i will get the consumer act involved and cancel all items with you and get a better service provider. think Telkom is giving better service than you!!!!!