GM
Gregory M
1 reviews | Active since Jun 2021
24 Jun 2021, 19:22
Terrible service and inadequate information
I have had a supersonic account for over a year now. Recently migrated from LTE to fibre and since then just chaos. I have been charged money for I do not know what and I have phoned and emailed many times, each time I phone the customer care people cannot help me at all to actually figure out what is going on with my account. I am now going to cancel my contract because I'm sick and tired of this monthly battle that I am having with this company. I will not suggest or recommend this ISP to anyone not even if they desperate.
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Replies (2)
Supersonic 's replyOfficial
24 Jun 2021, 20:55Good day Gregory.
I apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will provide the necessary feedback.
Kind regards, Nonhlanhla
I apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will provide the necessary feedback.
Kind regards, Nonhlanhla
Supersonic 's reply24 Jun 2021, 20:55
Official
Good day Gregory.
I apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will provide the necessary feedback.
Kind regards, Nonhlanhla
I apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will provide the necessary feedback.
Kind regards, Nonhlanhla
GM
Gregory M's updateReviewer Update
24 Jun 2021, 21:53Yes I have decided to send a cancel request, as nobody has been able to assist me with my account issues
GM
Gregory M's update24 Jun 2021, 21:53
Reviewer Update
Yes I have decided to send a cancel request, as nobody has been able to assist me with my account issues