Terrible Service

On the 26th of May 2020 I accepted the terms and conditions and pay the upfront fee of R399.00 for the 120G package including the router. I even already completed the form with regards to the debit order from my account the 1st day of every month. I received my complete package on Friday 29 May 2020. I installed the router and activated my package on Sunday, 30 May 2020. Everything was running smoothly until Wednesday, 3 June 2020. All of a sudden my internet connection was cut. The message displayed indicated that I need to check if I owed any fees and that I should contact my carrier for assistance. I did exactly that. Apparently to Supersonic I have not chosen an option and there my case has been closed. I informed them that I actually everything and already paid, received my router and installed the internet and used it. Since then I only received empty promises that an agent will contact me. To date no agent contacted me and I have had no joy regarding the internet I already paid. For the past three days I have only listened to them telling me that my call is important and received WhatsApp messages stating that an agent will contact me. Nobody contacted me. Nobody! At this stage I am in no position to work as I have no internet connection. This is absolutely unacceptable.