SM
Sabelo M
1 reviews | Active since Feb 2019
19 May 2024, 16:18
Terrible service
I ordered an air fibre router and for over a month there was no communication whatsoever. Good luck trying to contact them as you will be taken from pillar to post. I ended up cancelling the order a few days ago as I already went to a different service provider and they delivered the router in 3 days. SuperSonic has terrible service hence why they even have so many bad reviews online.
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Supersonic 's replyOfficial
20 May 2024, 10:25Good day, Sabelo,
On behalf of Supersonic, I want to sincerely apologise for the negative experience.
I understand that we were unable to do your Air Fibre installation within the set SLA.
Please be advised as per the email communication sent, we are currently experiencing Air Fibre stock issues, hence the delay with your installation.
Kind regards,
A.M
On behalf of Supersonic, I want to sincerely apologise for the negative experience.
I understand that we were unable to do your Air Fibre installation within the set SLA.
Please be advised as per the email communication sent, we are currently experiencing Air Fibre stock issues, hence the delay with your installation.
Kind regards,
A.M
Supersonic 's reply20 May 2024, 10:25
Official
Good day, Sabelo,
On behalf of Supersonic, I want to sincerely apologise for the negative experience.
I understand that we were unable to do your Air Fibre installation within the set SLA.
Please be advised as per the email communication sent, we are currently experiencing Air Fibre stock issues, hence the delay with your installation.
Kind regards,
A.M
On behalf of Supersonic, I want to sincerely apologise for the negative experience.
I understand that we were unable to do your Air Fibre installation within the set SLA.
Please be advised as per the email communication sent, we are currently experiencing Air Fibre stock issues, hence the delay with your installation.
Kind regards,
A.M