Terrible service

Supersonic doesn’t even deserve a rating. After cancelling with Supersonic for their ****py service, over a month down the line I am still waiting for my refund. I paid the final fee via EFT back in July and was told by the agent after I had sent POP that my debit order was cancelled on their side to make sure I don't pay twice, but a few days later my money was still deducted. I have been following up ever since, having to wait around an hour each time I call just to get hold of someone, just to be told, ''It has been escalated'', ''It has been passed to the billing team “, ''We are waiting for feedback". I followed up again last week was told I would be paid on Friday, but still no refund. I follow up again today and I am told that the case is still in progress? The amount of airtime I have used following up and being given false feedback is getting ridiculous. Pay back my refund Supersonic! I am very disappointed in your service and would not recommend your service to anyone.