TERRIBLE SERVICE

I JOINED ABOUT 5 MONTHS AGO. I HAVE HAD MORE DOWN TIME THAN UP TIME. I HAVE AGAIN BEEN DOWN FOR 18 DAYS. I HAVE CALLED NUMEROUS TIMES TO NO AVAIL. I HAVE REQUESTED THAT A MANAGER CONTACT ME TO SORT THIS MATTER OUT BUT HAVE HAD NO CALL. I HAVE SEND A REQUEST TO CANCEL THIS SERVICE AS I CANNOT AFFORD TO PAY FOR THIS POOR SERVICE.