TERRIBLE SERVICE - 85 days later and they still have not cancelled my order!

Take my advise and stay away! I submitted a request on the 15th July 2020 to cancel our fibre service and were told it will take a month to cancel. I subsequenly made numerous follow-ups when I realised a month later and still the service hasn't been cancelled. I was sent from pillar to post and eventually told I need to make a payment of an outstanding amount which out of desperation to have the service cancelled, I made and sent through proof of payment on the 1st September. It is now 85 days later and still the service has not been cancelled. Inefficient, terrible customer service, no response to emails! I have wasted hundreds of rands on calling them numerous times and still my matter has not been resolved. Stay Away!