Terrible Service

Second time now i have to resort to coming to this platform to get any proper assistance.Supersonic support service is one of the worst i have seen with service providers i have dealt with. My account was suspended over a week ago over some erroneous billing to my account.I have been querying this since then and there hasnt been a resolution to this issue.Yesterday i chatted to another consultant who tried her best to assist but was later told after an hour long call that the billing dept's system is offline...what kind of systems are you guys really using there for our billing...a system that seems to work only when it double bills clients and just happens to be offline when querying it? I was told that i will receive a call early this morning to finalise the correct billing amount so i pay and have my account restored but nothing has happened.I am the one who has called several times now being kept on hold each time for close to 10-15mins without getting through...even the call backs noone calls..takes forever for someone to come back to you and the frustrating this is it will be a different consultant you have to explain the same problem over again There is no record of historical chats done or a case number to fall back on when you speak to someone different..this sucks!! You guys must pull up your socks really..