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jeaninne F

1 reviews | Active since Feb 2021

25 Feb 2021, 08:24

TERRIBLE SERVICE !!!!

I have never such bad service in my life. I received a message stated that my account is suspend due to Non-Payment. Unfortunately we will have to suspend your account with immediate effect???? The funny thing is, i have paid every month. My internet is off for 2 days now, i am working from home, and CANT WORK. If i didn't pay i would understand. But i am only with Supersonic for 6 months now, i have paid every month. did not skip a month. i have send them all the proof of payment. There is a hold on my account, been talking to 13 different people, everyone is telling me a different story. my account is on hold. Why? how can this happened, if i have internet since i have started with them. so after 6 month they picked up i didn't pay, they not even checking the system or the statements. how can they say we didn't make payment. This is really bull****. i am really angry and still it’s been more than 24hours and the internet is still off. i WANT FEEDBACK TODAY AND MY INTERNET MUST BE ON TODAY still. i am really sick and tired to call in and every time i need to start over and explain the story all over again !!!!!!!! this is really FRUSTRATED . PLEASE CALL ME IMMEDIATELY

0
Replies (1)
Supersonic
Supersonic 's reply25 Feb 2021, 15:00
Official
Good day, Jeaninne F
My sincere apology for the inconvenience caused and for the delays. I will be in contact with the relevant departments to assist further.

kindest regards
Joshua