Terrible Service

I places an order SSL***2 and made payment on the 26th July 2024. Was asked to accept debit order mandate. Completed the form and sent a copy of my ID and the debit order mandate to ***ca. I just got off a 55 minute call where I spoke to the agent for 10 minutes, then she put me I hold for 11 minutes and then released my call back I to a queue to continue holding. I have whatsapp on 3 occasions to try get help and no one can help me. In the meantime I have no wifi, my money has been taken and because their system is malfunctioning and not allowing me to accept the debit order in the portal I continue to wait. The service is pathetic.