KD
Kgomotso D

1 reviews | Active since Apr 2021

19 Apr 2021, 10:04

Terrible Service

I ordered devices on the 13th and made payment then. I then called them to find out what the status of my order was and was told that they were trying to call me to confirm my order but the number was incorrect. I then provided them with the correct number. I called again on the 15th and was told to email through my proof of payment, which I found totally strange, as I had received payment confirmation emails from them on the 13th. I called again on Friday and was told that my devices will only be dispatched today. Given the unprofessional and unreliable behaviour already witnessed, I decided to call again today, only to be told that my order has been cancelled.

After all the stress that I went through last week with this order, they just decide to cancel it without saying anything to me. I am very angry, inconvenienced and totally disgusted at the lack of professionalism displayed by Supersonic!!!! They do not have an email address to use for such instances and disputes. Now I have to wait for some lady to find out what exactly is going on and she will get back to me. She said in 20 minutes and it is now approaching an hour. I feel defeated

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Replies (1)
KD
Kgomotso D's update22 Apr 2021, 08:43
Reviewer Update
Here we go again. I sent through an email to the provided email address and only got a reply 2 days later saying someone will call me, I still have not received a call. This seems to be the culture of the whole supersonic team, appalling service!!!