Terrible Horrible Service

The worst ever. I have an open ticket for over a year 2022- March no one seems to know what's happening.

And gas what today your finance department diciedes to suspended my account, this actually how you run your things around there to start with the same departmet that suspended my account is failing to explain how they billed me when my service was not running and there's numerous attemepts and follow up from myself and till date no one from the company can culculate and load a correct invoice instead when they get bored they send me emails to inform me that I am owing money its not even the 30-04-2024 and you expect me to pay for April come on Guys m you can do better then this unless you have enough clients and feel we can look for other options.

So can you please address this failure to do so I will cancel and sign up with another IPS

This is complete waste of time and resource for both parties and if I was a TL or Manager I will defenetily be embarassed to the type of service my team is providing .

If this the type of servcie I signed up for I rather cancel , please do let me know if incompetence and horrible service and lack of communication its one of the things I signed up for so thats I can terminate ASAP