Terrible experience with SuperSonic and MTN

I app**** for fibre almost 2 weeks ago and to date i still have not received the router and as a result i have been without connection for 2 weeks. I keep phoning emailing, bot chatting, whatsapping and i am pushed between MTN, Supersonic and RAM. The line was activated by Vuma within 2 days of application and since then i have asked if i could use my own router in the meantime and was promptly told that i am not allowed to. This morning after 2 weeks i was told the router was handed to RAM and i was provided with a tracking number. Upon phoning RAM i was told that they have not received the router at all and as such cant tell me when to expect delivery !!!!