Terrible experience with Supersonic

Customer service is terrible.

I have so many issues with my account and nothing ever gets processed if you ask for it: - I asked to downgrade to a smaller Wifi package - it’s months later and now I am downgraded, but not to what I asked for. - I asked to completely stop my Wifi - and now I still get billed for the Wifi (even though I have cancelled it in November). - I’ve found out that another person in the same building using exactly the same Wifi as I do paid almost a third of the amount that I had to pay for my Wifi.

And then: I had to ask Supersonic to send me an invoice as months went by with my monthly statement remaining R0 (6 months later they realised what I was talking about and suddenly wanted all that money at once)

We’ve arranged for me to pay it off in installments over 6 months and I am now not even halfway (paying each month as agreed) and suddenly I got an SMS that my account has been suspended because I am not paying my arrears.

It’s a total mess.