TERRIBLE Customer Support

Customer service & support is TERRIBLE. You are always on hold due to high volumes whether it early in the morning in the afternoon or at night so expect to wait for over an hour on hold until you can speak to someone. They don't call you back as they promise. Even if you do eventually manage to speak to someone - that person is unable to assist you with your technical issues. Best part, when I was frustrated enough to cancel - they are not interested in why or what they can assist with - the response you get is just to please send an email to cancel. I have had a struggle with supersonic for two months now - wanted to upgrade my package - but the upgrade keeps failing on their side - no one cares to assist with fixing that (i have tried many times), then I order a new router with them hoping that will help, but because there is a backlog I had to wait a whole month, only to end up having to buy my own router myself, then trying to get the new router set up - well that just was impossible when you are on hold all the time. So I have literally been struggling for 2 months now - NO SUPPORT! only option now is to cancel.