Terrible customer support and service

Can somebody please just activate my fixed LTE simcard!!!!!!! Received my router yesterday. I have been busy since yesterday afternoon trying to get this done with no success. When someone eventually answers the phone I get transferred to someone else and have to tell them the whole story over again. How hard can this be, logon into my account and activate my simcard.

I have just spent the last hour trying to get this done. Please just activate my simcard.