Terrible customer support and service

Been waiting a month for supersonic to get back to me. Still no help after complaining on hellopeter

Still waiting for the person that usually responds to these messages to give me a call? Still waiting for a call back from Sisanda( she advised me that she will call me back same day(22/09/21))

I can not understand why it's so difficult to get proper customer support from you guys. Please see below query that was started on the 02/09/21. You're turn around time is extremely bad I just want help as a paying customer.

(posted this 22/09/21)Just spoke to Sisanda now from 07:45 to 08:05

After all my calls previously and this complaint on Hellopeter no case has been opened and no on can give me an answer as to why my account was only debited R64 on 01/09/2021 , according to Sisanda my account was supposed to be debited R1069 in July/August (which is also incorrect as I have the invoices to prove that it was only supposed to be R995 (can be made available on request)

My account is paid up to August

Got a email from Vinbai Chakanetsa on Monday with INV********** attached saying I owe R2920.81 (which is incorrect) and this includes August , September and October amounts (even though August was fully debited) I sent an email back to them explaining the same to which they still have not rep**** . I do understand I owe September and October(it being your fault for incorrect debits) but according to my calculations it Should be R995(September) and R995(October) less R64(that was debited in September) = R1926 NOT R2920.81

I would please like a call back from someone that can answer my questions

Why I was debited Incorrectly Why it shows on your system that the Amount for July / August was supposed to be more than my normal R995 Why when I first phoned 2 September @ 08:51 I was told the R64 was for a Wi-Fi "plume" which I don't own Why the consultant I spoke to for 15 mins on 10/09/21 @ 10:09am did not open a case regarding my query Why The consultant I spoke to on 15/09/2021 @ 17:33 for 26 mins did not open a case regarding my query and just kept quiet for 10 mins(while apparently checking my account) never got back to me after making a promise that they will call me back immediately

I honestly don't understand how NO ONE from supersonic can just assist me and give me answers , how do they after 1 year just mess my account up from their side

I also don't want to hear that nothing can be done from their side to fix this mess in this month still as you can see above I have proof that I did everything I could from my side to fix Supersonics errors . The way things got handled from Supersonic is incredibly disappointing and it seems as if no one has any knowledge about what is going on, on my account .