Terrible customer service and poor internet connection

I have recently upgraded to airfibre about 2 months ago and my connection has now been down for the better part of a week, and in the last 2 -3 days has been down completely!

I have logged multiple reports, with the calls continuously cutting, and when I eventually speak to an agent I get told the same story every time, that they have to find out from the provider and come back to me, but no surprise I have not received a call back.

When I cant get through to the telephone number I use their whatsapp service but have only managed to speak to an agent once, and still no resolve.

No one can tell me what the problem is and what the estimated restoration time is.

I had better connection with a cheaper lower line than the one I currently have.