Terrible customer service

Still waiting for our fiber upgrade which we ordered on 13 December 2020 - 1000/200 package. Supposedly activated on the 4th of January 2021, which my line tests will prove false.

Tested again this morning: JITTER 2.97ms PING 2.20ms DOWNLOAD 96.02 UPLOAD 100.33

Countless calls, escalations, reviews and emails to Annelie Kruger and *** (Which email doesn't even work)

NOTHING has been done to sort this out. It's been a month. Why would you sell an upgrade package that you can't even deliver on?

Most terrible service I've ever encountered in my life, complete waste of my time and energy. If my line is still 100/100 at the end of this month we will cancel and look for another ISP that can give us what we pay for. I've been patient, but your time is up.