Terrible Customer Experience.

This is still an ongoing case.

I just want to express my deepest anger and annoyance with Supersonic. Their B2B collaboration with Vumatel leaves the end consumer confused and upset. The constant having to play postbox between the 2, Vumatel telling you they only deal with ISP's and Supersonic telling you they don't have enough detail from Vuma.

I moved apartments and i thought setting up my fibre wouldn't be this painful a process. I called the customer care line endless times, I am constantly hounding the social media team for updates. Its been beyond horrifying, I work from home so you can imagine the dire inconvenience this has caused for me. Initially Supersonic wasn't even clear on the infrastructure ownership, afterwards my order took eons to place because apparently I had an order with another ISP. That finally got cancelled after endless emails, calls and texts. Now i'm in yet another lengthy wait for my line to be active and my router to be be configured.

Unfortunately the area I live in has terrible network so I miss the few attempts they made to call me. However I did flag this with the social media team that if they need to call me, we must schedule a time.

I have emailed the project coordinator, spoken to endless customer care consultants and the social media team. Of course its being "escalated" with no actual action. Now another painful wait to get the line active and router configured.