AM
Amanda M
1 reviews | Active since Mar 2009
01 May 2024, 10:38
Terrible customer care
I was so excited to be a new customer with supersonic air fibre. However i used thier whatsapp channel and the last message I got was "Thank you, we are transferring you to the next available agent to provide you with the products available at your address." that was on the 13.04.24 clearly bad customer service or they do not want new business
very dissapointing
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
02 May 2024, 14:27Good day, Amanda,
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
We are taking this incident seriously and appropriate measures are being implemented to prevent such from occurring in the future.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
We are taking this incident seriously and appropriate measures are being implemented to prevent such from occurring in the future.
Kind regards,
AM
Supersonic 's reply02 May 2024, 14:27
Official
Good day, Amanda,
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
We are taking this incident seriously and appropriate measures are being implemented to prevent such from occurring in the future.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
We are taking this incident seriously and appropriate measures are being implemented to prevent such from occurring in the future.
Kind regards,
AM
AM
Amanda M's updateReviewer Update
03 May 2024, 08:44I have since attempted to contact Supersonic again on the Wednesday !st May and got a response to go to the website and order I told the consultant on whatsapo that I have questions they promptly told me there no sales people in the office. (sure because its a holiday but rather say ill ask a sales consultant to contact you tomorrow. what time is suitable for you) Then I mentioned that i tried and waited for almost 3 weeks . the reply from Super sonic was Sales dont work on weekends and holidays. Fair but again its was 3 weeks so if someone contacts you on weekend you dont bother to get back to them on the Monday.
Then I got asked the question did you place an order? I said no i have questions then it was silent then the next message was we have not heard from you so we acknowledge that the issue is resolved
I did try again yesterday during office hours and got the same message we transfering you to a sales rep they will discuss the options in your area. IT is now the next day no call no email no contact at ll
I am wondering if it is worth chasing Super sonic if presales service is so bad how is after sales service
Absolutley terribe service
Then I got asked the question did you place an order? I said no i have questions then it was silent then the next message was we have not heard from you so we acknowledge that the issue is resolved
I did try again yesterday during office hours and got the same message we transfering you to a sales rep they will discuss the options in your area. IT is now the next day no call no email no contact at ll
I am wondering if it is worth chasing Super sonic if presales service is so bad how is after sales service
Absolutley terribe service
AM
Amanda M's update03 May 2024, 08:44
Reviewer Update
I have since attempted to contact Supersonic again on the Wednesday !st May and got a response to go to the website and order I told the consultant on whatsapo that I have questions they promptly told me there no sales people in the office. (sure because its a holiday but rather say ill ask a sales consultant to contact you tomorrow. what time is suitable for you) Then I mentioned that i tried and waited for almost 3 weeks . the reply from Super sonic was Sales dont work on weekends and holidays. Fair but again its was 3 weeks so if someone contacts you on weekend you dont bother to get back to them on the Monday.
Then I got asked the question did you place an order? I said no i have questions then it was silent then the next message was we have not heard from you so we acknowledge that the issue is resolved
I did try again yesterday during office hours and got the same message we transfering you to a sales rep they will discuss the options in your area. IT is now the next day no call no email no contact at ll
I am wondering if it is worth chasing Super sonic if presales service is so bad how is after sales service
Absolutley terribe service
Then I got asked the question did you place an order? I said no i have questions then it was silent then the next message was we have not heard from you so we acknowledge that the issue is resolved
I did try again yesterday during office hours and got the same message we transfering you to a sales rep they will discuss the options in your area. IT is now the next day no call no email no contact at ll
I am wondering if it is worth chasing Super sonic if presales service is so bad how is after sales service
Absolutley terribe service
AM
Amanda M's updateReviewer Update
06 May 2024, 12:28Since last i wrote this review. I had to call Supersonic and it was well worth it. I spoke to a wonderfully helpful consultant named Patience Mkhwente. She is a true asset to the company Not only did she apologise for something that was not her fault but she is completely different from my previous experience i had with supersonic.
I am not sure where the break in communication is between whatsapp and sales consultant and customer but as soon as I got to Patience she definitely changed my whole outlook towards the company. I hope SuperSonic knows what a super star they have.
I am not sure where the break in communication is between whatsapp and sales consultant and customer but as soon as I got to Patience she definitely changed my whole outlook towards the company. I hope SuperSonic knows what a super star they have.
AM
Amanda M's update06 May 2024, 12:28
Reviewer Update
Since last i wrote this review. I had to call Supersonic and it was well worth it. I spoke to a wonderfully helpful consultant named Patience Mkhwente. She is a true asset to the company Not only did she apologise for something that was not her fault but she is completely different from my previous experience i had with supersonic.
I am not sure where the break in communication is between whatsapp and sales consultant and customer but as soon as I got to Patience she definitely changed my whole outlook towards the company. I hope SuperSonic knows what a super star they have.
I am not sure where the break in communication is between whatsapp and sales consultant and customer but as soon as I got to Patience she definitely changed my whole outlook towards the company. I hope SuperSonic knows what a super star they have.