Terrible connection and even worse customer service

I am saddened to have to write this review to inform you that I have received absolutely terrible service and I am still struggling with my connection at home.

For the past few weeks, our connection has been very unstable and continuously drops whenever we would like to stream content and whenever I am on an online work call. Having recently started working online at a new company, this has left me with a red face every single time I have an online meeting. To the point where I have had to send more than R500 to buy data and create a hotspot from my phone just to get through my online meetings.

Having said that, after having to reset, restart and reboot our modem at least 5 times a day, I finally bought more airtime to call the call centre for support (as their Whatsapp line and email no longer works). In the past, I received assistance via the whatsapp chat and the call centre also offered the option for the team to call you back - something that also seemed to have disappeared. During my call to the call centre last night, I was immediately transferred to an agent, indicating that there weren't high call volumes as I did not have to wait for an agent. The agent I spoke to was very unfriendly and annoyed. He explained that we should reset the router, which we did. He then explained that he cannot see what is causing the problem and that the engineers are busy investigating what is causing it. After having spent more than 25 minutes on the line, waiting, I ran out of airtime. I then again bought airtime and phoned the call centre again. I was again immediately transferred to the same agent and asked him to please phone me back as I could not spend another 25 minutes on the phone.

Having said that, I am still waiting for someone to return my call and the internet connection is still non-existent.

I am truly disappointed in the service (or lack thereof) I've received thus far as it is costing so much time and money to try and get this resolved.

Now, I am pleading to you to please assist me in getting the connection fixed.