mK
monique K
1 reviews | Active since Jul 2021
17 Feb 2022, 19:13
Terrible client service
I orderd fibre on the 13th february.and called the call center 3 times and spoke to 5 defferent consultants on WhatsApp. They give me the wrong information or don't call back when they say they will . I already have fibre installed and a router I just need a connection.But this seems like it's to much to ask of this company .
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Replies (3)mK
monique K's updateReviewer Update
18 Feb 2022, 08:14Why does Vumatel need to do that they where the people that did the fiber installation already ? All that i need done is to be connected i rely do not understand what is so hard about that . All im doing is changing ISP . I have been trying to explain this to every single person .
mK
monique K's update18 Feb 2022, 08:14
Reviewer Update
Why does Vumatel need to do that they where the people that did the fiber installation already ? All that i need done is to be connected i rely do not understand what is so hard about that . All im doing is changing ISP . I have been trying to explain this to every single person .
mK
monique K's updateReviewer Update
18 Feb 2022, 08:51Yes
mK
monique K's update18 Feb 2022, 08:51
Reviewer Update
Yes
mK
monique K's updateReviewer Update
18 Feb 2022, 09:41I just called my last ISP and they said they dont give reference numbers for cancellations just an email.
mK
monique K's update18 Feb 2022, 09:41
Reviewer Update
I just called my last ISP and they said they dont give reference numbers for cancellations just an email.