AO
Adam O
1 reviews | Active since Mar 2018
02 Nov 2022, 10:32
terrible after sales service
I'm happy with the product but the service is a shocker. Whatsapp personal have no idea of the word service and just plead ignorance. If you want service from your ISP...stay away from Supersonic
Helpful (0)
Replies (6)0
Replies (6)
Supersonic 's replyOfficial
02 Nov 2022, 11:40Good day, thank you for contacting Supersonic We're really sorry for letting you down. It's not the level of service we aim to deliver. Kind Regards Supersonic Team
Supersonic 's reply02 Nov 2022, 11:40
Official
Good day, thank you for contacting Supersonic We're really sorry for letting you down. It's not the level of service we aim to deliver. Kind Regards Supersonic Team
AO
Adam O's updateReviewer Update
02 Nov 2022, 11:57So what you gonna do about it ?.....this is exactly the level of service I'm talking about ,you guys need to go on Customer Service 101 refresher...have you heard of Cool ideas...I have !
AO
Adam O's update02 Nov 2022, 11:57
Reviewer Update
So what you gonna do about it ?.....this is exactly the level of service I'm talking about ,you guys need to go on Customer Service 101 refresher...have you heard of Cool ideas...I have !
Supersonic 's replyOfficial
02 Nov 2022, 12:09Good afternoon, Adam,
We have requested Openserve to check on their side if the speed we ordered is correct on their side as well. We will revert once we receive feedback.
Kind regards,
AM
We have requested Openserve to check on their side if the speed we ordered is correct on their side as well. We will revert once we receive feedback.
Kind regards,
AM
Supersonic 's reply02 Nov 2022, 12:09
Official
Good afternoon, Adam,
We have requested Openserve to check on their side if the speed we ordered is correct on their side as well. We will revert once we receive feedback.
Kind regards,
AM
We have requested Openserve to check on their side if the speed we ordered is correct on their side as well. We will revert once we receive feedback.
Kind regards,
AM
AO
Adam O's updateReviewer Update
02 Nov 2022, 12:12I look forward to your reply and would ask for a direct answer in future rather than a vague non descript response as has been my past experience with Supersonic
AO
Adam O's update02 Nov 2022, 12:12
Reviewer Update
I look forward to your reply and would ask for a direct answer in future rather than a vague non descript response as has been my past experience with Supersonic
AO
Adam O's updateReviewer Update
02 Nov 2022, 12:24OK ,finally to your credit it's just started working at the correct speed. Thankyou. Perhaps it was Hello Peters influence or finally someone at Supersonic flipped the correct switch.
Sorted
Sorted
AO
Adam O's update02 Nov 2022, 12:24
Reviewer Update
OK ,finally to your credit it's just started working at the correct speed. Thankyou. Perhaps it was Hello Peters influence or finally someone at Supersonic flipped the correct switch.
Sorted
Sorted
Supersonic 's replyOfficial
02 Nov 2022, 12:48Thank you for the feedback, Adam. Openserve did advise that the upgrade was not effective; nevertheless, I'm happy to hear that you are getting the correct speed now.
Once again, our sincere apologies for the frustration and inconvenience caused.
Kind regards,
AM
Once again, our sincere apologies for the frustration and inconvenience caused.
Kind regards,
AM
Supersonic 's reply02 Nov 2022, 12:48
Official
Thank you for the feedback, Adam. Openserve did advise that the upgrade was not effective; nevertheless, I'm happy to hear that you are getting the correct speed now.
Once again, our sincere apologies for the frustration and inconvenience caused.
Kind regards,
AM
Once again, our sincere apologies for the frustration and inconvenience caused.
Kind regards,
AM