TERIBLE SERVICES, AND SOME MENTION OF *********** EMPLOYEES.

Item: Supersonic
Rating: 1
Author: Zaib SAYED-SULIMAN

Since FEBRUARY 12 2020 I asked that my line be a 4mbps line. This was before it was installed on the 20 Feb 2020. Till now 23 JUNE 2020 this hasn't been resolved I've been on the 10mbps line for 5 months now. Every month I get a reference to fix it and I am billed incorrectly. I have been speaking to agents over 5 months and no one responds to the whatsapp and you will wait on the call for an hour.

Their technician West ngubane laughed at my complaint Audrey mpambe didn't call me back William sivilingam didn't call me back after an hour of the phone with him and my airtime depleted.

Terible service

Helpful (0)

Replies (3)

Zaib SAYED-SULIMAN's updateReviewer Update

23 Jun 2020, 13:20

I have even more than 5 references over the 5 months on the dates
12 feb
24 march
3 april
28 april
21 may.

They haven't fixed anything just give me more references.

Zaib SAYED-SULIMAN's update23 Jun 2020, 13:20

Reviewer Update

I have even more than 5 references over the 5 months on the dates
12 feb
24 march
3 april
28 april
21 may.

They haven't fixed anything just give me more references.

Supersonic 's replyOfficial

23 Jun 2020, 14:24

Hello Zaib,

Sorry to see that you have had such an annoying experience. Kindly note that a billing agent is looking into this for you and we will revert with feedback ASAP.

Regards,
Sandra

Supersonic 's reply23 Jun 2020, 14:24

Official

Hello Zaib,

Sorry to see that you have had such an annoying experience. Kindly note that a billing agent is looking into this for you and we will revert with feedback ASAP.

Regards,
Sandra

Zaib SAYED-SULIMAN's updateReviewer Update

23 Jun 2020, 14:26

Just get it sorted as soon as possible. And I should recieve a call!

Zaib SAYED-SULIMAN's update23 Jun 2020, 14:26

Reviewer Update

Just get it sorted as soon as possible. And I should recieve a call!