IL
IAN L
1 reviews | Active since Apr 2011
20 Jun 2023, 12:40
Technician didn't take LTE router after fiber installation now they want to charge me for collection.
I just got my fiber installed. When the technician was doing the installation, I specifically asked him if he is taking the LTE router with him. His exact words to me were Supersonic will send a driver. Now I am being told there is a R250 collection fee for the router. This is due to no fault of mine. Please sort this out.
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Replies (2)
Supersonic 's replyOfficial
20 Jun 2023, 13:21Good day, Ian,
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
Instead of RAM collecting the router, you are welcome to drop the unit at our offices or send it via a courier company of your choice.
Our address is 216 – 14th Avenue (Phase 1, 3rd floor) Fairland Roodepoort Gauteng 2195.
Kind regards,
AM
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
Instead of RAM collecting the router, you are welcome to drop the unit at our offices or send it via a courier company of your choice.
Our address is 216 – 14th Avenue (Phase 1, 3rd floor) Fairland Roodepoort Gauteng 2195.
Kind regards,
AM
Supersonic 's reply20 Jun 2023, 13:21
Official
Good day, Ian,
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
Instead of RAM collecting the router, you are welcome to drop the unit at our offices or send it via a courier company of your choice.
Our address is 216 – 14th Avenue (Phase 1, 3rd floor) Fairland Roodepoort Gauteng 2195.
Kind regards,
AM
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
Instead of RAM collecting the router, you are welcome to drop the unit at our offices or send it via a courier company of your choice.
Our address is 216 – 14th Avenue (Phase 1, 3rd floor) Fairland Roodepoort Gauteng 2195.
Kind regards,
AM
IL
IAN L's updateReviewer Update
20 Jun 2023, 14:09Unacceptable. The technician did not take the router and gave me wrong information. No I'm not forking out money for this. Tell the technician to come and get it at his expense.
IL
IAN L's update20 Jun 2023, 14:09
Reviewer Update
Unacceptable. The technician did not take the router and gave me wrong information. No I'm not forking out money for this. Tell the technician to come and get it at his expense.