MB
Mark B
1 reviews | Active since Aug 2021
03 Nov 2022, 12:34
Technical Support? What technical support?
I thought rival ISP Axxess had the worst customer service in SA, but Supersonic has proved me wrong! The technical support is absolutely **********. You can only raise technical issues by phone. Forget about using their WhatsApp line - nobody answers queries. Their so-called technical staff are not technical minded in the slightest and need to ask the 'real technicians' when they can't answer a question. I'm so disappointed MTN Supersonic. High hopes, dashed.
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Supersonic 's replyOfficial
03 Nov 2022, 13:15Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regard Supersonic Team
Supersonic 's reply03 Nov 2022, 13:15
Official
Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regard Supersonic Team
MB
Mark B's updateReviewer Update
04 Nov 2022, 11:35After a technician responded to me via WhatsApp yesterday - prompted by my Hello Peter post, I presume - I provided all the necessary details, speed tests and traceroute reports. After that.... nothing!
I have followed up via WhatsApp and telephone. I get no response on the WhatsApp line. On a call I made this morning, a support member promised she'd call me back within 5 minutes to provide feedback. Not surprising, I'm still waiting for the call.
I have followed up via WhatsApp and telephone. I get no response on the WhatsApp line. On a call I made this morning, a support member promised she'd call me back within 5 minutes to provide feedback. Not surprising, I'm still waiting for the call.
MB
Mark B's update04 Nov 2022, 11:35
Reviewer Update
After a technician responded to me via WhatsApp yesterday - prompted by my Hello Peter post, I presume - I provided all the necessary details, speed tests and traceroute reports. After that.... nothing!
I have followed up via WhatsApp and telephone. I get no response on the WhatsApp line. On a call I made this morning, a support member promised she'd call me back within 5 minutes to provide feedback. Not surprising, I'm still waiting for the call.
I have followed up via WhatsApp and telephone. I get no response on the WhatsApp line. On a call I made this morning, a support member promised she'd call me back within 5 minutes to provide feedback. Not surprising, I'm still waiting for the call.