Taking my money but not loading my top up - *****ing!

I paid for a 25GB top up on Monday and it still has not been loaded onto my account. I have been complaining about this since Tuesday. Nobody does anything about it and now we are under lockdown with no wifi! They take your money but then never load your data! Either give me my money back or load my data or come and take your router and refund me for April that has already been paid for!