Takes 2 years to solve a Cancellation from supersonic!!!!!

I was a customer of Supersonic in 2024, due to bad service and wrongly deducted Debit orders, I cancelled my account... 1 year later, Oct 2025, they requested my router back, so they came to pick it up... In June 2026, I received an email from their attorneys SSDA, saying I owe Supersonic money... I never received any statements from Supersonic from October 2025... NEVER..... neither did they tell me about a router collection fee of R250.00... now they have handed me over to attorneys????? And then when I phoned them today to try and sort it out, I held on for 18minutes before someone picked up the phone. They asked me security questions to make sure I was the correct person, so that tells me that they have all my details... WHY did I never received any communication regarding the Collection Fee or an Invoice????

They are quick to charge customers interest on outstanding amounts, but they take 2 years to sort out their problems, after 2 years you get a surprises on email !!! Is that fair??

i hope I get a response cause I will not pay any money until someone from Supersonic can help me!!

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