MM
Michael M
1 reviews | Active since Feb 2016
26 May 2024, 06:58
Surpesonic service very bad
My Supersonic internet down for 3 days now. Call center not answering, I have been on the call for more than an hour holding. Whattsapp message, they take time to respond. They say my fault has been escalated. Pathetic service, very very bad.
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Replies (2)
Supersonic 's replyOfficial
27 May 2024, 13:02Good day, Michael,
Thank you for reaching out to Supersonic.
Our sincere apologies for the frustration and inconvenience caused.
Kindly be advised that we were experiencing a high volume of calls and chats; hence, the delayed response.
Please be advised that as per feedback from Vumatel, your connection has been restored.
Kind regards,
AM
Thank you for reaching out to Supersonic.
Our sincere apologies for the frustration and inconvenience caused.
Kindly be advised that we were experiencing a high volume of calls and chats; hence, the delayed response.
Please be advised that as per feedback from Vumatel, your connection has been restored.
Kind regards,
AM
Supersonic 's reply27 May 2024, 13:02
Official
Good day, Michael,
Thank you for reaching out to Supersonic.
Our sincere apologies for the frustration and inconvenience caused.
Kindly be advised that we were experiencing a high volume of calls and chats; hence, the delayed response.
Please be advised that as per feedback from Vumatel, your connection has been restored.
Kind regards,
AM
Thank you for reaching out to Supersonic.
Our sincere apologies for the frustration and inconvenience caused.
Kindly be advised that we were experiencing a high volume of calls and chats; hence, the delayed response.
Please be advised that as per feedback from Vumatel, your connection has been restored.
Kind regards,
AM
Supersonic 's replyOfficial
27 May 2024, 13:20Good day, Michael,
Thank you for reaching out to Supersonic.
Our sincere apologies for the frustration and inconvenience caused.
Kindly be advised that we were experiencing a high volume of calls and chats; hence, the delayed response.
As per feedback from Vumatel, your connection has been restored.
Kind regards,
AM
Thank you for reaching out to Supersonic.
Our sincere apologies for the frustration and inconvenience caused.
Kindly be advised that we were experiencing a high volume of calls and chats; hence, the delayed response.
As per feedback from Vumatel, your connection has been restored.
Kind regards,
AM
Supersonic 's reply27 May 2024, 13:20
Official
Good day, Michael,
Thank you for reaching out to Supersonic.
Our sincere apologies for the frustration and inconvenience caused.
Kindly be advised that we were experiencing a high volume of calls and chats; hence, the delayed response.
As per feedback from Vumatel, your connection has been restored.
Kind regards,
AM
Thank you for reaching out to Supersonic.
Our sincere apologies for the frustration and inconvenience caused.
Kindly be advised that we were experiencing a high volume of calls and chats; hence, the delayed response.
As per feedback from Vumatel, your connection has been restored.
Kind regards,
AM