Support Call - Logged +3Days ago

Shocking support from Supersonic. Absolute waste of time. Have logged a support call with regards to our VoIP lines 3 days ago. Firstly had to phone them back to get the case number. Then you have to contact them to get any update and when you do, the reply is always the same. "You case is with support and I will escalate it and be in contact with you" I was also told to be patient as we have a 24 and 48 hour turn around for support calls and that mine was currently in 40 hours. I am still waiting for them to get back to me. (More than 48 hours later) Reached out on social media as well. Explaining it has been 3 days and the business cant make outgoing calls. Their reply - Your case is with support and I will escalate it and will be in contact shortly.

Terrible Service.