Supesonic premium cannot be justified

Soo many things just wrong with how they do business and this is also clear when looking at other reviews on HelloPeter. It is also clear that Supersonic doesn't actually care about their ratings.

One positive is their network is very good and as Fibre service provider the supply of internet access is really good. BUT it stops there.

All the issues I can list: 1. 8% price increase on Mar'25 invoice without any notifications. 2. Whatsapp/ BOTonly call centre line - which regularly doesn't work and is frustrating to deal with. 3. No email contact details 4. No easy way to see packages - always have to go through whole address / coverage authentication - even though already a fibre customer, but then again all the Fibre SP's does this - for some stupid reason. 5. When there is a technical issue it takes days for it to get escalated from Vuma to Supersonic or from Supersonic to Vumatel.