Supesonic is holding my fibre line hostage!

Please can someone from the cancellations dept at supersonic actually call me back!

I have called and called and my query has been escalated to the moon and beyond!

I app**** for fibre with supersonic the beginning of May, then I cancelled my application via email on the 1st of June due to a lack of communication from them. I was left in the dark with regards to my application. Eventually after numerous calls to them I was advised that the fibre line was activated on the 4th of June. So it appears as though no one had even processed my cancellation. I have sent numerous follow up emails, spoken to enough call center operators. I even contacted Vumatel directly to see if they could assist and they told me that only supersonic can release the line!

This is becoming ridiculous now! Absolutely no one at supersonic can tell me what is going on! Just release the line already!