Super****ty Service

Don't let the name fool you, there is nothing super about supersonic's service!!!

I re located to to a new house and informed them that I would need my installation moved. The customer service agent proceeded to inform me that there is a Fibre connection at the new address and would I like to upgrade? I gave the go ahead and the agent informed me of a waiting period of 7-14 days and guess what folks today is day 17.

Initially we were waiting on our package from RAM which went quick. I was then informed that we need to wait for an installation date. Then I was told that I needed to phone Vumatel and schedule the installation, when I phoned Vumatel they informed me that my profile on their side is blank. Obviously I was fuming by this stage and demanded to speak to a manager. I spoke to a lady by the name of Mel and let me tell you from the management to the customer service agents ALL they do is speak in circles and they NEVER have any senior management available or at the office to speak to.

I have had to phone them each and every time to get feedback besides the useless emails stating they are still waiting on feedback!

Finally a glimmer of hope? Nope! Another issue. I was informed that now I do not qualify for Fibre... Really? You gotta be kidding me man. Once again I had to throw my toys out my cot to get the super tragic staff to phone me back and state "Oh dear the incorrect address was added on Vumatel side and I do qualify for Fibre but the information needs to be updated on both supersonic and Vuma Village systems. And to date this has taken 2 day and counting.

SUPERSONIC please do everyone a favour and just close your doors because the amount of money I have wasted on contacting your establishment and being put on hold and getting told the same BS everyday is infuriating.

I am still working from home and in the last 17 days I have used just over a R1000 worth of Data. This is unexceptable.

Bottom line. Save yourself the lies and incompetence and find a decent service provider, these people have NO clue what is going on or what they are doing.

Regards Jeanette Nel