KO
Kobus O

1 reviews | Active since Aug 2018

04 Oct 2019, 22:22

Supertoilet

Received my sim yesterday, gave a nice review on mybroadband but ... Spoke to soon

I will have to retract everything good I said yesterday about supersonic.

Today around 1-2pm my modem cut out. Kicked into 3g mode and shows mtn. Fohkoll internet

Consultant says I MUST GET A APPROVED MODEM.

I told the consultant that I already have a LTE modem which works perfectly fine on all LTE networks and has the correct bands. The reason why I went with sim only. *No other network has given me these issues*

Now, they are trying to lock me into a contract OR I must now go and fork out more money to go and fix something that isn't broken.

Either a superior calls me tomorrow or I am instantly cancelling.

I will not be bul**** into ****.

0
Replies (1)
Supersonic
Supersonic 's reply07 Oct 2019, 15:17
Official
Dear Kobus, 

We apologise for your frustrating experience. Please be advised that your issue has been escalated, and a senior agent will be in contact to assist. 

Regards, 
The Supersonic Team 

Best regards,