Supersucks

Worst ever.

So my new place is fibre-ready. Went onto Supersonic website, placed an order on the Tuesday, by Friday the Metro guy arrives with a fibre box and router.. ‘..you’ll have service within 24 hours...’

On Sunday I phoned at 12:35 and Im told that a request will be sent to Abdul, I must give it 30 min. I phoned again at 15:31 same story, but not Abdul.

On Monday I phone again at 15:12 - same 30 minute story.

I phoned again at 16:00... 30 minute sorry.

I phone again at 18:38... different story from 3 different people.. eventually get through to Angela.. she phones me back and I wait on hold for 29 minutes.. service only activated on Monday, I must give it 24 hours.

Come Tuesday: At 18:06 I phoned.. line gets cut after they put me through to technical for ‘trouble shoot’; no phone-back, so I phone again.. 7 times. 7 times! Between being number 19 and 5 in line, the calls drop the whole time.. I phone again at 21:04.. eventually get through to Nokwanda who tells me one of the previous people I spoke to, made a note that I do not have a router yet... she sends me an email so I can send her a photo of everything I have and all the lights flashing. We end the call and she will phone back. At 21:40 she does phone back. Whatever the issue was seems to be sorted; we need to check with customer service that the line is activated.. The call drops at 22:04.

I phoned again today at 15:40. Explained the whole ridiculous scenario to Senghiwe.. she will phone back if the call drops. Im on hold. Call drops. No call-back.

I phone again. Speak to Portia.. she will send me an email to cancel; but contacts her team leader one last time.. we wait for his response... call drops. No one phones me back.

Yes. I phoned again. Like an idiot. Spoke to Rebecca who tells me I have to send an email if I want to cancel..

Please tell me Supersonic: can you actually provide a service? Or, do you want to provide a service?

Cause Im not getting any service from you.

Ridiculous.