Superstupid internet

Hi there,

I still haven't been contacted by anyone. This despite the fact that Thursday AND Friday I called your customer service again and they logged a ticket for an "urgent feedback" and escalation.
But let me put this into perspective:
-I have spoken to 27 agents, via your customer service line, of the ones I wrote down
-I have spoken to your project manager at least 10 times, and most of them was ME calling to followup on the fact she hadn't called back after she said she would
-I had no internet from 1st to 18the January and had to work at a neighbour's house
-I was billed in January for the entire month
-I was promised a credit note and never heard back from Angie again
-I called her back end of Feb to ask would this be solved
-I was billed the entire month of February PLUS an additional 10 days of January (so double billed for the time I had internet PLUS billed for the time I didn't)
- I was again promised this would be solved
-Again nobody got back to me
-I did a reversal of the incorrect billing and the contacted customer service
-Again nobody got back to me
I am so appalled at your company.
It's a joke

Thanks Joshua for your call,

I did receive the statement.

I will wait to receive the credit. Then I will pay whatever I owe after the reversal I requested accordingly. Do you know when I can expect to receive it?

Thanks and regards

Tiare

Thank you Joshua for sorting this out. I really, really do appreciate this.
Is there any way I could have your email address or direct phone number for any future issues?
Thanks in advance and have a good evening!
Kind Regards,
Tiare

THank you