Item: Supersonic
Rating: 1
Author: Coetzee

Supersonic 's replyOfficial

25 Jun 2023, 11:20

Good day, thank you for contacting Supersonic. We apologize for the type of service you have received.

Best regards,

Supersonic 's reply25 Jun 2023, 11:20

Official

Good day, thank you for contacting Supersonic. We apologize for the type of service you have received.

Best regards,

C

Coetzee's updateReviewer Update

26 Jun 2023, 08:16

As expected, just another apology...as if this will make the issue go away? Why even bother leaving a reply like that? I've been trying to solve my connectivity issue since start of April, by Supersonic and all it's staff, CEO included, just to pathetic and useless to even try to assist. One apology after the other, one excuse after the other. I mean, I'm in Johannesburg, but then I get the excuse "we know about the outage in Cape Town". How pathetic can that be? SUPERSONIC IS NOT JUST THE WORST ISP, BUT CLEARLY 1 OF THE WORST BUSINESSES OUT THERE. PERIOD!!! As a CEO, and employees, you all should all be ashamed of yourselves! Just taking my R1000 per month and wasting it on yourselves!!!

C

Coetzee's update26 Jun 2023, 08:16

Reviewer Update

As expected, just another apology...as if this will make the issue go away? Why even bother leaving a reply like that? I've been trying to solve my connectivity issue since start of April, by Supersonic and all it's staff, CEO included, just to pathetic and useless to even try to assist. One apology after the other, one excuse after the other. I mean, I'm in Johannesburg, but then I get the excuse "we know about the outage in Cape Town". How pathetic can that be? SUPERSONIC IS NOT JUST THE WORST ISP, BUT CLEARLY 1 OF THE WORST BUSINESSES OUT THERE. PERIOD!!! As a CEO, and employees, you all should all be ashamed of yourselves! Just taking my R1000 per month and wasting it on yourselves!!!

C

Coetzee's updateReviewer Update

26 Jun 2023, 08:20

And by the way, this is contract breach. The contract clearly states that you will supply internet connectivity and support when required. Which you have NOT been doing for almost 3 months now. Also meaning I'll stop paying my monthly subscription

C

Coetzee's update26 Jun 2023, 08:20

Reviewer Update

And by the way, this is contract breach. The contract clearly states that you will supply internet connectivity and support when required. Which you have NOT been doing for almost 3 months now. Also meaning I'll stop paying my monthly subscription

Supersonic 's replyOfficial

27 Jun 2023, 12:36

Good day, Herman,
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
A technician will be there at 14:00 to check your connection.
Kind regards,
AM

Best regards,

Supersonic 's reply27 Jun 2023, 12:36

Official

Good day, Herman,
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
A technician will be there at 14:00 to check your connection.
Kind regards,
AM

Best regards,

C

Coetzee's updateReviewer Update

27 Jun 2023, 15:40

Almost 2 hours later and still no one from Supersonic has pitched. Or even bothered to call and reschedule. Not that I actually expected anyone to pitch or assist for that matter. As mentioned so many times before, just empty promise on empty promise

C

Coetzee's update27 Jun 2023, 15:40

Reviewer Update

Almost 2 hours later and still no one from Supersonic has pitched. Or even bothered to call and reschedule. Not that I actually expected anyone to pitch or assist for that matter. As mentioned so many times before, just empty promise on empty promise

Supersonic 's replyOfficial

27 Jun 2023, 15:57

Good afternoon, Herman,
The technician tried calling you on *** 3 hours ago; nevertheless, he was unable to get hold of you as the phone went straight to voicemail.Kindly advise a convenient time tomorrow, so we can reschedule. Furthermore, please also provide an alternative number.Kind regards,AM

Best regards,

Supersonic 's reply27 Jun 2023, 15:57

Official

Good afternoon, Herman,
The technician tried calling you on *** 3 hours ago; nevertheless, he was unable to get hold of you as the phone went straight to voicemail.Kindly advise a convenient time tomorrow, so we can reschedule. Furthermore, please also provide an alternative number.Kind regards,AM

Best regards,

C

Coetzee's updateReviewer Update

27 Jun 2023, 16:06

Well get your technicians to operate like any other successful business does; send me a text message to state he or she will be late or want to reschedule. You may think so, but I don't sit around 8 hours a day, watching my phone to see if Supersonic calls. I am in business and engaged in meetings many hours in a day. So if I miss a number or see someone dialing from an unidentified number which I cannot attend to, does not mean I am to blame. And to phone back to a '011' number and try to get sense on who called me is totally impossible. On the other hand, if your technician sends me a text, then I am updated and can reply. So that's a free business lesson for you. Stop hiding behind your companies' substandard business processes and get your own act together. I am available between 8.30 and 16.30 tomorrow and my alternative number is ***

C

Coetzee's update27 Jun 2023, 16:06

Reviewer Update

Well get your technicians to operate like any other successful business does; send me a text message to state he or she will be late or want to reschedule. You may think so, but I don't sit around 8 hours a day, watching my phone to see if Supersonic calls. I am in business and engaged in meetings many hours in a day. So if I miss a number or see someone dialing from an unidentified number which I cannot attend to, does not mean I am to blame. And to phone back to a '011' number and try to get sense on who called me is totally impossible. On the other hand, if your technician sends me a text, then I am updated and can reply. So that's a free business lesson for you. Stop hiding behind your companies' substandard business processes and get your own act together. I am available between 8.30 and 16.30 tomorrow and my alternative number is ***

Supersonic...worst ISP!!!