Supersonic.....went from good to terrible

I've been with Supersonic since 2020. in the beginning their service was excellent. These days the service is dissapointing. Call centre takes days to respond via whatsapp, call centre doesn's answer when phoned, internet quality also became unstable.

In January I moved my debit order date to the 10th of each month. in March the account from which my debit order are done was debited whilst there were no funds in, resulting in a returned debit order. I paid the debit order a couple of days later via Netcash, and until today this transaction has not been captured on my statement. This even after internal instructions within Supersonic to the accounts team.

This has now resulted in my account being double debited twice although I'm not in arrears.

Today my fibre was disconnected by Supersonic.

My word of warning, rather find another ISP, since this one has gone from good to bad in the space of a couple of years.