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basil K
1 reviews | Active since Jul 2011
22 Jun 2021, 09:27
SUPERSONIC/VUMATEL OWES ME R395
I would like to report of an over payment of R395.00 that was made to Vumatel/Supersonic via Easypay on 18 December 2020.
One of the Supersonic agents had misinformed me on 18 December 2020 to make this manual payment, however, it was not necessary as there was already a debit order in force for R394.99.
The case number with Supersonic is: CAS-335957-X6F9T6 SC
Several attempts to obtain a refund from Vumatel had been futile
I have a copy of the following:
(1) Absa bank statement confirming the payment of R395
(2) Easy pay reference
(3) Easy pay proof of payment to Vumatel
Trusting that this matter would be speedily resolved via this platform
Regards
Basil Kallis
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
22 Jun 2021, 13:52 Good day Basil.
I apologise for the frustration caused, Kindly allow me a moment to look into your query and I will provide you with feedback.
Kind regards, Nonhlanhla
I apologise for the frustration caused, Kindly allow me a moment to look into your query and I will provide you with feedback.
Kind regards, Nonhlanhla
Supersonic 's reply22 Jun 2021, 13:52
Official
Good day Basil.
I apologise for the frustration caused, Kindly allow me a moment to look into your query and I will provide you with feedback.
Kind regards, Nonhlanhla
I apologise for the frustration caused, Kindly allow me a moment to look into your query and I will provide you with feedback.
Kind regards, Nonhlanhla
bK
basil K's updateReviewer Update
22 Jun 2021, 15:00I have heard this one twice from your colleague Joshua with no recourse
bK
basil K's update22 Jun 2021, 15:00
Reviewer Update
I have heard this one twice from your colleague Joshua with no recourse
bK
basil K's updateReviewer Update
22 Jun 2021, 16:11I don't think the funds went into Supersonic's account. From Easypays records, it went into Vumatel's account. What you need to do is to go back to the recordings of 18 December 2020 to listen how one of your *********** agents had wrongly advised me to do a manual payment and gave me a reference number in which to do so.
All I had asked is how I can change my debit order date so that payment goes off closer to the 15th of every month which is my pay date. Every single Supersonic Agent that I had ever spoken to would say that: "all our calls are recorded".
So please go back to the recording of 18 December 2021. One of your stupid managers informed me on 6 June 2021 that if it was him, he would have long since written off the R395.
This is easy for this doos to say that because this is probably pocket change for him. We have to go into overdraft to cover debt that we had not planned for. This R395 had been in overdaft since January 2021. Which is ever since the debit order for close to the same amount (R394.99) went off my account
Fix this please
All I had asked is how I can change my debit order date so that payment goes off closer to the 15th of every month which is my pay date. Every single Supersonic Agent that I had ever spoken to would say that: "all our calls are recorded".
So please go back to the recording of 18 December 2021. One of your stupid managers informed me on 6 June 2021 that if it was him, he would have long since written off the R395.
This is easy for this doos to say that because this is probably pocket change for him. We have to go into overdraft to cover debt that we had not planned for. This R395 had been in overdaft since January 2021. Which is ever since the debit order for close to the same amount (R394.99) went off my account
Fix this please
bK
basil K's update22 Jun 2021, 16:11
Reviewer Update
I don't think the funds went into Supersonic's account. From Easypays records, it went into Vumatel's account. What you need to do is to go back to the recordings of 18 December 2020 to listen how one of your *********** agents had wrongly advised me to do a manual payment and gave me a reference number in which to do so.
All I had asked is how I can change my debit order date so that payment goes off closer to the 15th of every month which is my pay date. Every single Supersonic Agent that I had ever spoken to would say that: "all our calls are recorded".
So please go back to the recording of 18 December 2021. One of your stupid managers informed me on 6 June 2021 that if it was him, he would have long since written off the R395.
This is easy for this doos to say that because this is probably pocket change for him. We have to go into overdraft to cover debt that we had not planned for. This R395 had been in overdaft since January 2021. Which is ever since the debit order for close to the same amount (R394.99) went off my account
Fix this please
All I had asked is how I can change my debit order date so that payment goes off closer to the 15th of every month which is my pay date. Every single Supersonic Agent that I had ever spoken to would say that: "all our calls are recorded".
So please go back to the recording of 18 December 2021. One of your stupid managers informed me on 6 June 2021 that if it was him, he would have long since written off the R395.
This is easy for this doos to say that because this is probably pocket change for him. We have to go into overdraft to cover debt that we had not planned for. This R395 had been in overdaft since January 2021. Which is ever since the debit order for close to the same amount (R394.99) went off my account
Fix this please