SuperSonic's Poor internet and well as poor customer service

Good Day I hope this finds you well.

I'm not happy with the internet, fibre line provided seem that I have been paying for 100mbps but on getting spikes of under 40mbps that is not very stable. Tried to Whatsapp for support but have not been assisted or contacted. I have been with Supersonic for a few years now and notice the lack of service in the customer care of late with the intro of the whatsapp chat bot that is of absolutely no help regarding technical issues, no reference number nothing no call back etc. When I first took out a fibre line I remember this customer service being way better its an absolute nightmare and I would like to opt out.

Look I have tried to get help 3 days ago but not one call back or follow up to check if things are sorted not one message to say that something is down somewhere.

regards