AB
Allan B

1 reviews | Active since Sept 2017

01 Apr 2025, 19:36

Supersonic’s customer service is horrible .

Horrible service so far

Im honestly so frustrated with mtn/supersonic

I have been calling supersonic on a daily basis with no resolution whatsoever.

I first logged a call for slow internet and then I logged a call for intermittent connection.The internet disconnects about 30 times every hour. Its almost impossible to use the internet the way it is.I have been calling the call centre and each time they would request the second level person by the name of Lesego Sekgothe to call me.This person has only called me once during the past 2weeks. I keep being promised to be called by him.But he doesnt bother to pick up the phone to give me a call.Probably to much work for him to do. I requested for his team leader to give me a call. Ill wait for tomorrow and see whether they value clients. They probably expect me to pay for a service which they have not been providing for the past 2weeks.

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