AS
Angus S
1 reviews | Active since Mar 2009
03 Feb 2021, 12:57
Supersonic(powered by MTN) worst ISP i have ever had
I was with Vuma from 1 Feb 2020 and shortly thereafter i received an invoice from Supersonic! No communication!! Anyway, the link was decent for first few months but then got very slow and erratic. I have logged multiple calls in the last 4 months and multiple follow ups, but no-one ever responds! Never. My wifi only works if I stand next to the router. Hos is it possible for an ISP to completely ignore all calls logged with them?????
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
03 Feb 2021, 13:36 Good day, Angus,
My sincere apology for the service you have been receiving. Please note I will be in contact with the relevant departments so we can get this resolved as a matter of urgency.
Kindest Regards,
Joshua
My sincere apology for the service you have been receiving. Please note I will be in contact with the relevant departments so we can get this resolved as a matter of urgency.
Kindest Regards,
Joshua
Supersonic 's reply03 Feb 2021, 13:36
Official
Good day, Angus,
My sincere apology for the service you have been receiving. Please note I will be in contact with the relevant departments so we can get this resolved as a matter of urgency.
Kindest Regards,
Joshua
My sincere apology for the service you have been receiving. Please note I will be in contact with the relevant departments so we can get this resolved as a matter of urgency.
Kindest Regards,
Joshua
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Angus S's updateReviewer Update
03 Feb 2021, 14:33Hi Joshua. Thank you for replying. Why does one have to go on Hello Peter to get a response from you guys??? Also, why is there no e-mail address to which one can log a call? The WhatsApp option is a BOT which is of almost zero use, as you end up having to phone through every time! In this day and age, why do you not have an email logging system? Also, when I log into my profile on supersonic, there are always empty graphs with no information.... Whats the use of having a portal to log in to if one cannot see your usage or log a specific complaint via the portal? MTN is a digital company with such **** digital service!
AS
Angus S's update03 Feb 2021, 14:33
Reviewer Update
Hi Joshua. Thank you for replying. Why does one have to go on Hello Peter to get a response from you guys??? Also, why is there no e-mail address to which one can log a call? The WhatsApp option is a BOT which is of almost zero use, as you end up having to phone through every time! In this day and age, why do you not have an email logging system? Also, when I log into my profile on supersonic, there are always empty graphs with no information.... Whats the use of having a portal to log in to if one cannot see your usage or log a specific complaint via the portal? MTN is a digital company with such **** digital service!
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Angus S's updateReviewer Update
04 Feb 2021, 10:00Joshua, read your own reply. You are telling me to use all social media platforms. I am only on Whatsapp! In the end, you get the BOT so whats the use? Please deal with my issues as per my message. Thank you, I now have an e-mail address, but why is my portal empty? There is zero information at all there, and why can I not email and log a call via the portal?
AS
Angus S's update04 Feb 2021, 10:00
Reviewer Update
Joshua, read your own reply. You are telling me to use all social media platforms. I am only on Whatsapp! In the end, you get the BOT so whats the use? Please deal with my issues as per my message. Thank you, I now have an e-mail address, but why is my portal empty? There is zero information at all there, and why can I not email and log a call via the portal?