MB
Marizane B
1 reviews | Active since Dec 2022
07 Dec 2022, 15:36
SuperSonic...More like S****py and Useless Sonic
Supersonic has the WORST client support I have ever dealt with. You wait over 10 minutes on the line when calling in, and when you decide to go onto their Whatsapp Support Chat it takes them over an HOUR to get back to you. Each response you get when you finally speak to someone takes 10 minutes and they do not really do much in terms of then actually assisting you. The agents get stropy with you and tell you to just basically wait.... I have been without internet for 3 days now!!! Think I will move over to someone else next year!!!
Helpful (0)
Replies (7)0
Replies (7)
Supersonic 's replyOfficial
07 Dec 2022, 16:15Y'ello, we sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. please be advised that we will follow up and give you a call.
Supersonic 's reply07 Dec 2022, 16:15
Official
Y'ello, we sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. please be advised that we will follow up and give you a call.
MB
Marizane B's updateReviewer Update
07 Dec 2022, 16:22any inconvenience? It's allllll the inconvenience, and it's not that I MAY have experienced...I am STILL experiencing it.!! I am now still awaiting someone to just answer me on the support portal, and it has again been over an hour since the Thank you, we’re going to pass you onto one of our skilled agents to assist you momentarily."" message. Do not try to fool the internet. Your service is **** poor!!!!
MB
Marizane B's update07 Dec 2022, 16:22
Reviewer Update
any inconvenience? It's allllll the inconvenience, and it's not that I MAY have experienced...I am STILL experiencing it.!! I am now still awaiting someone to just answer me on the support portal, and it has again been over an hour since the Thank you, we’re going to pass you onto one of our skilled agents to assist you momentarily."" message. Do not try to fool the internet. Your service is **** poor!!!!
MB
Marizane B's updateReviewer Update
07 Dec 2022, 16:24image.png 245.07 KB
MB
Marizane B's update07 Dec 2022, 16:24
Reviewer Update
image.png 245.07 KB
Supersonic 's replyOfficial
07 Dec 2022, 16:32We humbly apologize for the frustration caused. we understand how stressful this can be. your issue has been attended to.
Supersonic 's reply07 Dec 2022, 16:32
Official
We humbly apologize for the frustration caused. we understand how stressful this can be. your issue has been attended to.
MB
Marizane B's updateReviewer Update
07 Dec 2022, 16:43Seems this is the only way to get actual support from Supersonic, so disappointing.
MB
Marizane B's update07 Dec 2022, 16:43
Reviewer Update
Seems this is the only way to get actual support from Supersonic, so disappointing.
MB
Marizane B's updateReviewer Update
07 Dec 2022, 18:07Supersonic you have still not resolved my issue ....to say so here is a blatant lie. I have still not been contacted nor been given a reason for my 2 days without internet.
MB
Marizane B's update07 Dec 2022, 18:07
Reviewer Update
Supersonic you have still not resolved my issue ....to say so here is a blatant lie. I have still not been contacted nor been given a reason for my 2 days without internet.
MB
Marizane B's updateReviewer Update
09 Dec 2022, 12:585 days later...And my issue still has not been resolved. I have to constantly follow up as there is just no client communication skills. What an absolutely **** service !!!!!
MB
Marizane B's update09 Dec 2022, 12:58
Reviewer Update
5 days later...And my issue still has not been resolved. I have to constantly follow up as there is just no client communication skills. What an absolutely **** service !!!!!