CM
Carol-Ann Mitchell
1 reviews | Active since Jun 2021
10 Jun 2021, 15:44
Supersonic You Don't Get What You Pay For!
If I could give half a star - I would! I have never experienced such low quality customer service in my life!
They cut my line, saying that I am in arrears - I have all documentation to show that this is not the case. I have been trying to get a response from their accounts office to know avail! NOONE replies to emails EVER! You wait for next to an hour on the phone to be helped (a call you are paying for!) And then there is nothing!
We've been paying for a 20mg uncapped line but, never have speeds faster than 10mg!
Worst service provider ever!!!
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Supersonic 's replyOfficial
10 Jun 2021, 15:51Good day Carol-ann. Thank you for reaching out to supersonic fibre We are sincerely sorry for all you are going through. We will contact the relevant department so that this can be resolved for you as soon as possible.
Kind regards.
Thando.
Kind regards.
Thando.
Supersonic 's reply10 Jun 2021, 15:51
Official
Good day Carol-ann. Thank you for reaching out to supersonic fibre We are sincerely sorry for all you are going through. We will contact the relevant department so that this can be resolved for you as soon as possible.
Kind regards.
Thando.
Kind regards.
Thando.