SK
Siyabulela K

1 reviews | Active since Sept 2019

23 Jan 2024, 20:08

Supersonic worst service provider.

Supersonic is a ****show, no customer service, incompetence at unbearable levels, it's a pillar to post contest, I relocated in December and was out of internet for a week, I had to call every number and speaking to numerous ninkapumps with multiple followup logged ticket numbers between metrofibre and supersonic just to get reactivated. Two weeks later I had a correspondence that my service will be terminated , I then enquired the reason ( my mistake) I guess , the very same day My services were cut off , I was promted to do a relocation application again, are you Flippin serious, now I'm back to square one , it's been two days and counting no internet service , I have to start the **** show again. This is the worst service provider I have ever experienced.

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Replies (1)
Supersonic
Supersonic 's reply24 Jan 2024, 08:17
Official
Good Day Siyabulela,

Thank you for reaching out to Supersonic. We apologize for the delay and inconvenience caused.
Kindly note that the query has been escalated to our project management team to place an order with the Fibre Network Owner you are currently using.

Kind Regards,
Supersonic Team